Using the live chat at the bottom of the screen is generally the fastest way to get a quick answer!Also you can leave us a message via chat window , we get back to you asap,
We man this nearly 24/7 with passionate staff who know what they are talking about (our staff are at both our Australian and German branches so nearly always someone is awake) .
It is not a random call centre with generic replies.
If we are not available it will ask you to leave your email and we will get back to you ASAP
Missing Item Or Warranty Claim: Please use the order look up function in the live chat from your mobile (after you've taken a picture or video of the issue. It makes it so much easier when we are both looking at the same thing!). This is by far the fastest way to get it sorted as we have all the info we need and can just make it happen for you rather than to and froing.
You can reach Oner or Franka during business hours (Berlin, Germany) on+4916093063320(English, Deutsch and Turkish spoken fluently)
For less urgent inquiries simply send us an email email@example.com we get back to you shortly
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